"We're working around the clock to help unlock those applications," said Eskew. The company admitted that it is beefing up staffing and even opened up a new center in Tampa to house new employees, but they wouldn't confirm that a need for staffing is why so many of you have complained. "I don't think it's fair to say and I think it's important to put it into more context," said Eskew. "Is that fair to say that you need more staffing at ID.Me?" asked FOX 4's Rochelle Alleyne.
They said it's likely an issue on the DEO's end and claim that sometimes the state double-checks a person's verification status, leading to a longer wait. "From our end, it's a seamless transition over to Florida and they're able to act as they so choose," said Eskew. The company says they're usually sending over that verification status to the DEO instantly or at least by the end of the day. We also asked about him the folks who say they're verified by ID.Me but their benefits through the state DEO are still locked. Right off the bat, Eskew said they're not sure why some people are having issues getting verified, but claimed only 10 percent of their customers nationwide are struggling to navigate their system. "Not that I'm tracking," said ID.Me's Senior VP of the Public Sector, Pete Eskew. And I don't really know what to tell them is there any ongoing issue that is occurring that you guys are aware of?" she said. "A lot of people have reached out and said you know I'm either struggling to get verified, which means they're struggling to upload those documents you mentioned or they've done that and for whatever reason, they're not showing as "Verified" in your system. Here was one of the first questioned FOX 4's Rochelle Alleyne: MORE: Unemployment ID.ME system still troublesome, company says it's working to address issuesĪfter several conversations and statements via email, we finally got a chance to ask the company "why this was happening," face-to-face. Since our last piece where we asked the governor and the head of the state Department of Economic Opportunity for answers our inboxes have been flooded with messages saying"I'm struggling too." MORE: Unemployment accounts still locked for hundreds across Florida Over the last year, we've covered the state's struggle to process claims.Īnd more recently we're learning that people are now being barred from their benefits because they're struggling to verify their identity through a third-party system called ID.Me. MORE: FL unemployment verification issues reported If someone DM's you, be suspicious and look to see if they are someone who posts regularly in the subreddit.WFTX - It's no secret that when it comes to unemployment benefits in our state people are struggling to get them. We have seen links where "" was changed to "" for example. NOTE: Beware of scammers that direct message you with bogus links. Several people who have done this in the past were definitely con-artists. If you post requests for money, you will be banned outright. NOTE: There are other sites to go to if you want to beg for money, this is not one of them. These posts will not will allowed for the time being.
NOTE: Lawsuit information does not relate how to use and access the unemployment portals and representatives. I.E., if you are going to make such claims, you better bring the receipts (and not just someone's blog/facebook post). NOTE: If you are going to post misinformation about vaccinations killing people/dangerous, Covid not being dangerous, masks not working, your post/comment will be removed unless you provided in it a verifiable link to data/news that supports your claim. You will be banned for any of these, posting here is a privilege, not a right. Don't use foul language or attempt to bypass the language filter.
Instead, link to the information on official sites. Don't post email addresses or phone numbers of individuals, state employee or not. Don't post social media links, yours or others. Do not post political statements or other complaints/platforming. This subreddit is for mutual assistance and information only. If you have useful information or questions about obtaining and retaining your Florida Unemployment/Re-emploment Assisitance benefits, please post here.